DV issues on google tv with chromecast 4k after atv14 update

[tsoltan]

Experiencing freezes/stutters on Dolby Vision 4K content across different players. Sometimes, after quitting DV content, the TV stays in HDR (DV) mode instead of switching back to SDR. This issue started after updating to Google TV 14. A factory reset didn’t help.

[sicsacol]

Hi @tsoltan,

Thanks for reaching out in the community forum. I'm sorry to hear you're experiencing video freezes/stutters when playing Dolby Vision on your Chromecast with Google TV 4K. I understand it can be frustrating when your device isn't working as expected, especially after troubleshooting. Don't worry, let's work together to figure out the issue. To help with that, I have a few questions for you:

• Is your Chromecast's power-saving mode turned on?
• How close are your Chromecast and the device you use to cast from?
• What device do you use to cast? If it's a computer, what is the make and model?
• Have you made any changes to your network?

Any additional details you can provide will be helpful.

Cheers,
Jonathan 

[tsoltan]

1 Nope

2 I'm not casting - its chromecast with google tv as I mentioned in the tag.

3 I'm not casting, I'm using streming or local files

4 Nope the only change was update to android 14, after that the issues have started

[tsoltan]

Any updates?

[sicsacol]

Hi @tsoltan,

Thanks for your reply, and sorry for the delay.

We appreciate you letting us know. The team is aware and is working to resolve this as soon as possible. We're sorry for the inconvenience caused.

Cheers,

Jonathan

[tsoltan]

@sicsacol 
Do you have any eta or the place where the progress can be tracked?

Also you should think about possibility to downgrade in case of bad software updates.

[tsoltan]

It's been a month without updates. Do you have any updates or ETA?

[tsoltan]

@sicsacolit's been 2 month and zero updates. Could you please elaborate?

[Sofia_Kapinoss]

When will Google release a patch to fix the bugs? It's been a long time.

[tsoltan]

Hey you do you ignore all the topics related to issues with ATV 14 update?