Enabling Free Built-in Channels in Chromecast

[fermart19]

Hi. I have two 4K Chromecast with the same firmware installed. One of them shows the Free Built-in Channels from Google under the Live tab, but the other one doesn't. How can I enable this in the second one? See images below.

  

[Rjreedjr]

I'm having the same issue. Out of 4 device, 2 show the new guide, 2 do not. When I manually choose to check for a system update, it says it's already up to date.

[TomNB]

I have exactly the same issue. Both have the same build, both the same firmware version.

[Kimy]

Hi folks,

Thanks for posting here in the Google Nest Community. This feature is still ongoing and hasn't reached its completion. Give it time for some of your devices to receive the patches. Check out this link for more information. Let me know if you have questions.

Thanks,

Kimy

[Kimy]

Hello there,

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Best,

Kimy

[TomNB]

Yes, I did. Sorry, I thought I had responded. Thank you. It's just frustrating we got the update on the television that didn't really need it, but not yet for the one that really does.

[Rjreedjr]

Hi Kimy, thanks for the response. I can understand that it may be subject to change but can you provide a rough guess as to when it is expected to be fully rolled out? 

[Kimy]

Hi everyone,

The official post indicated:

“The new live TV experience will be rolling out to all Google TV devices in the U.S. over the next few weeks, and we also plan to bring the new TV guide and free channels to eligible Android TV devices later this year.”

@TomNB, you can switch it to different TVs given that all of these are on the same Wi-Fi network. You can just rename the TVs.

@Rjreedjr, the official post didn’t include specific dates. Just stay tuned for announcements.

Regards,

Kimy

[Kimy]

Hi folks,

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Thanks,

Kimy

[SteelCor]

It’s been over 5 weeks since announcement. I still don’t have it. When is rollout expected to finish? 

[Kimy]

Hi SteelCor,

Thanks for posting here in the Google Nest Community. The rollout is still ongoing, and we don’t have an estimated time of completion. Stay tuned in this community for updates. Let me know if you have other concerns with your Chromecast device.

Regards,

Kimy

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Best,

Kimy

[SteelCor]

If there is nothing I can do to enable the live channels and no further specifics on the rollout, there isn’t any help that can be provided. A “few” weeks would translate to 3-4.  It’s been 6 already.

[Kimy]

Hello SteelCor,

I understand your anticipation for this. There’s nothing posted yet about the completion target date. The best thing to do is give it time. We appreciate your patience, and please stay tuned. Let me know if you have other questions.

Thanks,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy

[TomNB]

Just wondering when our other Chromecast will get the new live menu.

[Kimy]

Hi everyone,

The rollout is still ongoing. Most of the users have it already, and hopefully some of you will as well. We don’t have an estimated time of completion, so for those who haven’t received it yet, let’s give it more time. Stay tuned for updates.

Thanks,

Kimy

[Kimy]

Hi there,

I wanted to follow up and make sure that you saw our responses. Let us know if you have questions or need further assistance.

Regards,
Kimy

[SteelCor]

Seems odd that it was advertised as available “now” 8 weeks ago. I still don’t have it. Pretty frustrating and misleading.

[Chrisgab]

Hey I have the same issue. Are you logged in with the same account? Did you buy the dongles the same time? Did you try reset? Log out? Just trying to figure it out. Hey its Google. They don't really know what they are doing. 

[Chrisgab]

I unplugged Chromecast from the outlet and after checked for update. It downloaded a 56mb update. Rebooted and nothing. I unplugged it again and bingo. Updated. Hope it might helps.

[Kimy]

Hi folks,

Appreciate your help here, @Chrisgab.

@fermart19, I hope you've found the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,
Kimy

[Princesss]

Hello everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy

[TomNB]

Finally got the update to our second television just a few days ago.

[Kimy]

Hi there,

@TomNB, thanks for keeping us in the loop.

@Everyone, hopefully you receive yours. Let me know if you still have questions.

Cheers,

Kimy