Hi Rlittlefellow,
Thanks for posting and for being a step ahead of us. We’re sorry for the trouble, and this is not the experience that we wanted you to have. If you’re still willing to try, we have a workaround to troubleshoot this:
- Remove the batteries and give it a 2 to 3 minute rest.
- While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
- Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
- Test and observe.
- If it persists, you can factory reset the remote and pair it again.
If it persists, then this is mostly hardware-related now. Since you mentioned that it’s brand new, you can reach out to our support team for a replacement here: Contact Us. You may choose the option of a live chat or a callback from a live representative. We can also send you a form if you prefer communication via email. But if it’s easier for you to just replace it from where you bought it, you can also do that too.
Let us know. We look forward to your response.
Thanks,
Kimy
