Hi Justim0228,
Thanks for reaching out to our community.
I understand that you are experiencing a persistent connection failure where your streaming device repeatedly loses and regains its connection to your Wi-Fi network, interrupting your streams. I'm glad to help you with this.
Before we start further troubleshooting, I need to ask you a few questions:
- When did the issue start?
- What model of streaming device do you have? You can use this Google Help Center article to help identify your device: Chromecast and Google TV Streamer specifications.
- What's the Chromecast firmware version? You can use this help center article as reference: Find your device’s firmware version.
- What is the status of the Chromecast LED light when this happens?
- Are you receiving any error messages on the TV screen or in the Google Home app every time the streaming device loses connection?
- Have there been any recent changes to your router settings or network configuration?
- How far is your streaming device from the Wi-Fi router?
- Are you connecting your streaming device to the 2.4 GHz or 5 GHz Wi-Fi network?
- Is your streaming device connected to the same Wi-Fi network as your mobile devices?
- Are you using an Android or an iPhone to manage your Chromecast?
- Could you please perform an internet speed test while the issue is occurring? (Please let me know the download and upload speed readings.)
Please reply with the requested information so we can continue troubleshooting and find a solution.
Best regards,
Virna
