Frame stuttering on playback

[gpedder]

When playing content from any app, I see frame stuttering. My tv Is set to the correct refresh rate. 

For example, playing a movie source at 24fps with tv also set to 24fps results in stuttering. This is true of all frame rates. 60fps content on a 60hz tv for example, still does not play smoothly. 

I am aware of the hack using developer mode to set hw overlay off, which resolves the issue, BUT.. why should I have to set that to get a working piece of hardware? It resets quite a lot and this device should just work out of the box. 

[Ivan_R]

Hi gpedder,

Thank you for reaching out! I understand you're frustrated that you're experiencing frame stuttering when playing content on your TV, even though you've set the refresh rate correctly. It's definitely reasonable to expect a smooth playback experience without having to use workarounds. 

In this scenario here are some troubleshooting steps and see if the issue can be resolved:

• If you're currently casting content to your Chromecast, disconnect the cast session and then re-cast
• Toggle Wi-Fi off/on the Casting device (make sure to reconnect to the same Wi-Fi network that your Chromecast is connected to)
• Exit any battery-draining applications that are running
• Turn off power saving mode
• Decrease the distance between the TV, casting device (phone/tablet/computer), and Wi-Fi router
• Confirm that your casting device meets the minimum system requirements to support casting
• Confirm that the Chrome browser, device operating system, and Chromecast Firmware are up to date.
• Reboot the Chromecast and your Wi-Fi router

If none of the above troubleshooting steps work, I'd recommend you to fill out this Contact Us form to get further assistance.

Keep me posted!

Regards,

Ivan

[gpedder]

None of that list is relevant, it obviously needs a developer to fix it as there are lots of people suffering the same issue. The problem with google support is that there's the usual scripted replies and no actual real support with a bug google itself is responsible for. 

[Ivan_R]

Hi gpedder,

We've tried some great troubleshooting steps, but the issue persists. It's possible that a weak Wi-Fi signal might be contributing to the problem. A strong and stable connection is important for smooth video quality. 

We’ve gone through our troubleshooting steps and determined that there might be a problem with your internet connection. As discussed, we recommend that you get in touch with your Internet Service Provider for further support to resolve your Internet connection issues.

Have a great day!

Regards,

Ivan

[gpedder]

As usual you are barking up the wrong tree. As I stated, with hw overlays off it works perfectly. 

[Dion250]

Yeah hes just replying with Non-sense and hes not even reading your post..  Might as well be Ai responding.  I also see this issue on my Google TV 4K Stick..

I had this issue with my Nvidia Shield too and it was caused by the CPU being to low of ghz/mhz while idle.  I reported the issue to Nvidia and they fixed it in the next firmware.  The reason why doing the HW overlay trick works is because the GPU is pegged at higher clocks the whole time will decoding videos so it never goes to those low idle states.  I doubt Google will fix this.. But they now know the fix...

[Dion250]

Ummm.. I think this got fixed with latest update...! More users confirm please? or Google...!!

[gpedder]

I think you may be right. Hard to believe but it does indeed seem to be fixed