Freezing again after factory reset

[BuckyKat]

I recently did a factory reset on my Chromecast with Google TV 4K due to it having issues with freezing and that resolved the problem for about 2 weeks and now the issue has already returned.  Is this an indication the the device has a problem?

[SoriaD_]

Hello @BuckyKat 

Thanks for reaching out to our Nest Community. Don't worry; I'm here to help you with your casting concern on your Google TV.

I completely understand how frustrating this situación could be. I will work to find an answer. 

Just to confirm, let me ask you if you tried:

1. Toggle Wi-Fi off/on the casting device (make sure to reconnect to the same Wi-Fi network that your streaming device is connected to).
2. Exit any battery-draining applications that are running.
3. Decrease the distance between the TV, casting device (phone, tablet, or computer), and Wi-Fi router.
4. Confirm if all your apps and systems are fully updated.

Feel free to keep us posting with these details; I'm happy to find a solution for you.

Best Regards,

Douglas.

[BuckyKat]

I'm not casting to it. This is happening with the apps on the Chromecast including the YouTube app.

I'm using a usb-C LAN adapter so wifi is out of the loop as a possible issue. But originally it was doing the same thing when I did have it only connected via WiFi.

Is there a simple way to see what apps are running? I havent found anything that does this on the Chromecast.

Yes, all up dates are installed.

The only indication that it's going to freeze is the screen has weird pixels that show up as you navigate the menu. But if you press the YouTube or Netflix button then you won't know you're going to freeze.

I had posted about this issue originally here, https://www.googlenestcommunity.com/t5/Streaming/Random-freezing-after-seeing-strange-pixel-artifact... but the issue had stopped shortly after my last response. Recently I had another problem where the screensaver wasn't working anymore so that's why I just did a factory reset.

[SoriaD_]

Hi @BuckyKat 

Thanks for your reply. I really appreciate all the details you provided me. 

Since you tried the steps and the image behavior persists on your Google TV 4K. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out  so we can look into this further.

Feel free to tell us when you complete this form, and my team will work to find a solution for you.

Best regards,

Douglas.

[BuckyKat]

I've submitted the form.