Google Chromecast Stuck at G

[Nav88]

Hi, Google Chromecast stuck at G.....cannot proceed from this point.

Please Help.

ThanksChromecast stuck at G

[AzielAugust1000]

Make sure your you chromecast with google tv is plug in to the adapter it came with and to a outlet. It should not be connect to your tv or a usb port. You can also plug out your device and leave off for a min then plug it back in. Then if that does not work you can factory reset. 

[Nav88]

@AzielAugust1000 i have performed the check as you said above but still stuck at G......don't know how to do factory reset as remote is not functional and also when i press the button on the light blue chromecast 4k, the light does not change. Only a white light stays constantly......is there any other way to factory reset? Thx

[AzielAugust1000]

There is only on way to physically factory reset and is to press and hold the button for 30 sec to the back of the chromecast. If that does not work then it could be a faulty device and I would call google to have them exchange it.

[Nav88]

@AzielAugust1000 yh no reset occur after holding the button for a while...bought the device a while ago no receipt so doubt they will exchange it....might just throw it in the bin! But thank u for ur assistance....

[Nav88]

Do you have a google contact number? Thx@AzielAugust1000

[Muddi]

Hey Nav88,

My apologies for the late response. I know how challenging it is not having a working device when needed. Since all troubleshooting steps have been exhausted, please fill out this form with all the needed information so we can further check what's going on with your device.

@AzielAugust1000: I appreciate your help here!

Let us know once done.

Cheers,

Muddi

[bsunderman76]

I too am having the same issue. I have completed the form can you please assist me as well? Thank you.

[Jeran]

Hiya bsunderman76,

Thank you for filling out that form! You should have someone from Chromecast Support reach out to your email in a few days, so keep an eye out for that.

Best regards,
Jeran

[Viharreddy92]

Hi. I found a possible fix and made a small video to help others. Check if yours act the same. https://youtu.be/LLg2L1nBQlU

[Jeran]

Hey there Viharreddy92,

Thank you for posting that video! If anyone tries out those troubleshooting steps, let us know if it resolves the issue for you as well.

Best regards,

Jeran

[Jeran]

Hey everyone,

Does anyone have any more questions that we can address? 

Thank you,
Jeran

[Muddi]

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi