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Google TV Streaming 4K glitch being debuged

TonyB62
Community Member

3 weeks ago

Hey, just got off the phone from a Google tec and mirror is glitching and numerous reports are coming in and they are working on it currently 

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tajennifer
Community Specialist
Community Specialist

3 weeks ago

Hi TonyB62,

 

Thanks for posting. I'm sorry to hear about the situation that you are experiencing while using mirror casting with your Google TV Streamer 4K and the experience that you had with Google tech support. I understand how important this must be for you. But don't worry; help is here. I need to ask for some information to provide the best solution.

  • When did the issue start?
  • Have you ever cast before without any video quality issues?
  • Have you tried using the streaming device on a different TV? Does it show the same behavior?
  • Is this happening with a specific app or content?
  • Have you tried any steps to solve the situation?

Please keep me posted.

 

Best regards,

Jenny

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