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Google streamer 4k

plizkey
Community Member

Hey, i have a google streamer 4k, and i have an issue, when i watch something with subtitles in all apps the subtitles flickering, so i wonder what the problem can be?

 

 

1 REPLY 1

Derickf
Community Specialist
Community Specialist

Hi @plizkey,

 

Thank you for reaching out to the community. I'm sorry to hear that you are having issues with your Google Streamer 4K. Before we start, I have some questions about the issue: 

 

  • Is the Google Streamer firmware updated? 
  • Have you tried to perform a factory reset on the device and check if that solves the issue?
  • Did the issue start since the first time you activated subtitles?
  • Have you tried to change the resolution in settings on your Google Streamer?

 

I'll be looking for your reply.

 

Best regards, 
Derick.