HORRIBLE CUSTOMER SERVICE

[gokey80]

I have a chromcast I bought 6 months ago and the screen keeps cutting out.  I've asked for a warranty replacement and after sitting on hold for a solid hour was told to send a 45 second video which I did.  Then crickets from there.  I asked to confirm it was receive and no response to several emails.   Called again and after more hold time was told this was a know issue and they won't replace it until they know the replacement won't also be an issue.   I asked to speak to a supervisor and this was refused.  The agent then hung up on me.  Apauling and this person should be fired 

[Kimy]

Hi gokey80,

I’m sorry for all the trouble — let’s see what’s going on. Could you please provide the Case ID so I could look it up? I look forward to your response.

Thanks,

Kimy

[gokey80]

They claim that a replacement has been ordered but no response when I gave my address. This should have been overnighter after what I've been through.  

2-8139000034178

[Kimy]

Hi there,

Thanks for the details. I’ve checked your Case ID, and yes, I’ve seen that a replacement request has been submitted. Kindly check for an email titled: “Action required: Send your device to get a replacement” sent by Google Store. If you can’t find it in your inbox, please check the spam folder. Let me know if you still need help.

Regards,

Kimy

[Princesss]

Hello gokey80,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Muddi]

Hey gokey80,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi