07-13-2024 05:21 AM
Hey, everybody.
I wanted to connect google tv chromecast 4k to my new titan army c34chr monitor, but I don't have the option to select 4k 60Hz resolution.
The laptop shows that the monitor supports 4k 120hz over hdmi.
I have tried the HDR and SDR modes. I have tried the color formats on google tv chromecast 4k.
I can't find a way to solve the problem. Please help me.
07-16-2024 11:55 AM - edited 07-16-2024 12:04 PM
Hi @Beslan,
Thanks for posting here in the community! I'm sorry to hear that you're unable to select 4K 60Hz resolution on your Chromecast with Google TV. I'm happy to help!
In this situation, I'd suggest the following:
Let me know how it goes.
Best regards,
Jenniffer
07-17-2024 11:32 AM
Good day to you, Jennifer. Thank you for responding to my problem. You see, the technical specs say that both ports support hdmi 2.1. I've also tried swapping the cables, but the problem persists. I would also like to note that my laptop detects the monitor in 4k 120Hz and the TV detects google chromecast in 4k 60Hz. But when it comes to the monitor and google chromecast, they are defined 1080p 60hz. I will be extremely happy if I can get help to solve this problem.
07-17-2024 11:35 AM
I also want to add that the latest software is installed, and the set-top box is already set up using the TV
07-17-2024 01:18 PM
Hi @Beslan,
Thanks for following up! I'm sorry to hear that these inconveniences still persist after the steps.
I appreciate all the details. Let's try the next steps:
Keep me updated.
Best regards,
Jenniffer