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Issues when setting up Chromecast

Chris28
Community Member

Ok There is an issue I am having when it comes to setting up my Chromecast and I'd like to find a solution that doesn't involve manually logging on, using a new device or returning the Chromecast for a replacement.

 

Issue 1

Initially the setup with the Google home app worked fine but I noticed my personal account would have to be logged on to this thing constantly. I removed my account and it factory reset. Seemed like it would be a simple task to just use an alternative Google account on the home app for the set up. Unfortunately it did not work. Anytime I tried to start the setup after scanning the qr code my device tells me it couldn't authenticate the chromecast. I have already tried the following.

  • Factory resetting the chromecast and power cycling it being sure to leave the chromecast unplugged for at least 2 minutes.
  • Rebooting my android phone
  • Switching back to my original Google account that set it up properly.

 

I'm not sure what the cause is since the help link google provides does not elaborate on this problem. In fact I am just posting this more for others to see and troubleshoot if I find a solution.

 

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