Melting remote

[JGrn]

Remote almost melted so I needed to remove batteries. Got so hot that I lightly burnt finger trying to remove battery's.

[DeboraJ]

Hi @JGrn,

Thanks for reaching out to the community. I’m sorry to hear that your Chromecast remote has melted; I can imagine how concerning that is. Thank you for bringing this to our attention. Let's get this resolved for you.

For your safety, please stop using or touching the remote. I appreciate that you already removed the batteries to prevent further damage. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there

Keep me posted! 

Best regards,

Debora

[DeboraJ]

Hi @JGrn,

I hope you are doing well. We haven't seen your form submission come through, were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best Regards,

Debora

[JGrn]

Hey, 

I have been in contact with both Cess and Leslie. They have been wonderful in helping with the issues.