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My new Chromecast with Google TV's Voice remote doesn't work anymore

shafqat2013
Community Member

‎11-23-2023 11:27 PM

I have factory reset both the Chromecast and the Voice Remote several times. I can control the Chromecast with my Android phone, and it works fine. However, it is unable to pair with the Voice Remote.

When I reinsert the batteries into the Voice remote (after 5 minutes, to factory reset the remote), I hold down the home button as instructed. However, no white LED turns on, and the remote gets very hot in my hand after a minute. I think there is a short circuit inside or something. I've owned this device for less than 1 month now, I think I received a faulty device.

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Anonymous
Not applicable

‎11-25-2023 08:48 AM

Make a warranty return in the store you bought it in if possible 

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Kimy
Community Specialist
Community Specialist
In response to Anonymous

‎11-26-2023 05:46 PM

Hi folks,

 

Appreciate your help here, @Anonymous.

 

@shafqat2013, thanks for posting here in the Google Nest Community. Let’s try this workaround and let me know how it goes:

 

  • Remove the batteries and give it a 2 to 3 minute rest.
  • While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
  • Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
  • Test it and observe.
  • If it persists, you can factory reset the remote one last time and pair it again.

 

We look forward to your response.

 

Thanks,

Kimy

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