New Chromecast cuts in and out

[soujo]

I purchased a new Chromecast with Google TV (4K) on the weekend and set it up with my LG TV. I signed in, downloaded the apps and signed into the accounts. But it keeps cutting out to a black screen – it does so for 1-2 seconds every 10-15 seconds. And sometimes the whole screen flashes black and white for about 10 seconds and then the Chromecast shuts down completely, and the TV says there is not signal through the HDMI port.

So needless to say it's not usable. Is this a common issue? Do a have a faulty unit?

[soujo]

I should add that I've already tried rebooting my WiFi router. And I have also read this post when I was googling my problem, and have tried following the recommended steps (didn't help): 

https://www.googlenestcommunity.com/t5/Chromecast/Chrome-cast-cuts-in-and-out/td-p/145687

[Kimy]

Hi soujo,

Thanks for posting and for being a step ahead of us. Since you’ve already tried all the steps suggested in that thread and the problem still persists, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done.

Thanks,

Kimy

[soujo]

Thanks Kimy. Actually I have since called the Google support number and was sent a replacement. So it's all sorted now 🙂 

[Kimy]

Hello soujo,

Thank you for keeping us in the loop. I’m glad that this has been sorted out. Feel free to create a new thread if you have concerns in the future.

Cheers,

Kimy