Problem with glitches

[itsapt]

Hi,

I'm getting an intermittent momentary freeze of whatever content I'm watching and then it will speed to "catch up" (without sound). This is happening constantly (every 5 to 10 minutes or so sometimes more). 

This is incredibly frustrating.

Is this a bug or a fault? Can it be diagnosed? Is there a fix?

Please help

[EduardoN]

Hi @itsapt,

Thank you for reaching out and reporting this concern in this community. I understand how frustrating it is to experience intermittent freezes and speed-ups during your viewing. I'll do my best to help you diagnose and resolve this problem.

To effectively troubleshoot this, I need to gather some more information. Please provide the following details:

• What device are you using to watch content?
• When did the problem start?
• Is the device's power saving mode turned on?
• Are there any error messages displayed during the freeze or speed-up?
• Is it happening with live streams, on-demand content, or both?

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo

[itsapt]

I've outlined this already:

Google TV and Chromecast (4k)

Started around the date I posted

No powersaver mode on

No error messages 

No during live streams just on demand content

[EduardoN]

Hi @itsapt,

I appreciate all of this information about your devices. At this moment, I would like to provide more troubleshooting for this concern, but the team would like to know more about this behavior. When you have a chance, please fill out this form. Remember to include the link to this post. Let me know when you're finished. From there, we'll contact you via email.

Your confirmation is crucial to ensuring that they can follow up on your case effectively.

Feel free to keep me posted.

Best regards,

Eduardo

[tomidzery075]

Желим да музику, клипове,подкасте,.....,са телефона,гледам на мултимедији у колима,док возим. Мултимедија је 5г.