ROKU SUPPORT

[Alinaa]

I have 5 tvs registered with my Roku account (2 Roku, 1 Chromecast using a stick, and 2 with sticks). All of the sticks are linked to Google Home. Neither of the Roku TVs are. It didn't bother me much until I replaced the living room TV with a Roku TV. Now I'm getting irritated. I've rebooted and reset, unlinked and linked, checked serial numbers, worked from the Roku side and the Google side, sifted through both help sites and even the manufacturers (1 is a TCL and the other a Philips).

H. E. L. P. ! ! !

A hopeful thanks in advance, 

Merryann 

[Alinaa]

I have 5 tvs registered with my Roku account (2 Roku, 1 Chromecast using a stick, and 2 with sticks). All of the sticks are linked to Google Home. Neither of the Roku TVs are. It didn't bother me much until I replaced the living room TV with a Roku TV. Now I'm getting irritated. I've rebooted and reset, unlinked and linked, checked serial numbers, worked from the Roku side and the Google side, sifted through both help sites and even the manufacturers (1 is a TCL and the other a Philips).

H. E. L. P. ! ! !

A hopeful thanks in advance, 

Merryann 

[Alinaa]

Support:

I have been through numerous help threads and Reddit posts about this. CEC is enabled on both the TV and chromecast. I have power cycled my TV and the chromecast. I have paired and repaired the remote to the TV. I have attempted to map the power and volume buttons numerous times using TCL, Roku, and about 10 other TV manufacturer settings. I have tried to control the volume and power on both the remote and my Google home app. 

None of these things have worked. I cannot control volume and power of my TCL Roku TV. 

I have tried the chromecast on another TV. It works just fine and can control all functions of the device. 

[Alex_S]

Hi Alinaa,

Thanks for posting—let's get this sorted out. Are you getting any response from Google Assistant whenever you try to control your Roku TV? Also, I wanted to confirm that you can control another TV in your home just fine; is that right?

Regards,
Alex