Samsung Galaxy S6 and chromecast doesn't work anymore?

[LiseAndreasen]

Recently I've had trouble with my old smartphone and chromecast. Sometimes I could find the device, sometimes not. Lately never. So I updated the OS, and that certainly hasn't helped. 

Is it a general thing that chromecast isn't supported anymore? 

I can't download Google Home. 

[JenniferV]

Hello LiseAndreasen,

Thanks for reaching out to the Chromecast Community forum! Let's sort this out.

A few questions: are you casting your phone's screen to the TV? Are you getting any messages when downloading the Google Home app? What's the OS version of your mobile phone? 

I'll look forward to your response.

Best,

Jennifer

[LiseAndreasen]

I am e.g. using the built in Chromecast functionality in the YouTube app, or the Disney+ app. To cast to a TV. 

I can't download the Google Home app. Not available for my phone. 

Android version 7.0.

The chromecast logo sort of comes and goes. Sometimes it helps to restart the app or the phone. 

[JenniferV]

Hi LiseAndreasen,

Thanks for getting back to us. To set up and use your Chromecast and the Google Home app, you need to have an Android phone or tablet with Android 8.0 or later. Check out this support website article to learn more. 

You can try to use a different mobile device to download the Google Home app and set up your Chromecast device. 

Regards,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Do you still need help?

Thanks,

Jennifer

[Princesss]

Hi LiseAndreasen,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess