Search issues

[markdosborne88]

I am having trouble searching for apps, movies and anything else to do with search.  When I search it either thinks for eternity or takes me back to the home page without showing search results.

I have the Chromecast 2 (4K), completed a factory reset, apps only mode is off, reset router and tried a different HDMI port.

Please help.
Mark

[JenniferV]

Hello markdosborne88,

Thanks for reaching out and for being a step ahead of us. To cover all the bases, could you please move the Chromecast with Google TV 4K closer to your router if possible? Also, plug in the device on a different HDMI port on your TV or another TV screen. Connecting it to another Wi-Fi network or mobile hotspot to isolate the issue might also help.

Best,

Jennifer

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Muddi]

Hey markdosborne88,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi