TV not properly detecting Google Home TV, HDMI-CEC issue?

[goras]

Previously (1-2 weeks ago) when I plugged my Google Home TV to my Samsung UN50RU7100 it correctly detected it as Google-TV and the input HDMI2 changed to Google-TV with a google icon. Now it just says it cannot detect the device connected to HDMI2 but google home tv works if I switch to HDMI2 manually.

Previously when the TV detected it  correctly, I was able to use its universal control to control google home tv.

I don't know if this is a TV or Google Home TV issue. I tried resetting both but got the same results.

I checked and the TV is running the same firmware since last year. I don't know if the google home tv updated recently.

Any help will be appreciated.

Thanks!

[JenniferV]

Hi goras,

Thanks for reaching out. To confirm, is the Chromecast plugged in directly to a power outlet? Please try to turn off your TV completely and unplug the Chromecast from the power outlet and HDMI port of your TV then plug it back in after 1 minute. Also, plugging the Chromecast on a different HDMI port in your TV might also help.

Let me know how it goes

Thanks,

Jennifer

[goras]

Thanks, I already tried all that and it didn't work

[JenniferV]

Hi there,

Thanks for getting back to us. If you have a different TV screen, please try to plug the Chromecast there. If the issue still persists, please reset your Chromecast and set it up again. Here's a guide: How to factory reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hi goras,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[goras]

Hi, thanks for replying. I tested a factory reset on the g home tv again with no success. I will try on another tv later

[goras]

I tested with an old tv and it seems hdmi-cec works there. Also on this tv it just does not detect the source as before, but it works. If I press the home button on the g home tv control, it changes the source to hdmi2 automatically (this is done through hdmi cec).

Also I tested on hdmi1 & 3 and got the same results. 

[JenniferV]

Hi goras,

Thanks for the update. If it does work on a different TV, please reach out to your TV manufacturer. There might be some settings on your TV that needs to be checked.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from goras, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran