Talk back disabled but still running on Netflix

[HaeL18]

I disabled the talk back options in my Chromecast system but still enable when I start the netflix app. How to turn it off on the Netflix app? It's so annoying

[JenniferV]

Hi HaeL18,

Thanks for reaching out and I'm sorry to hear about that. 

Is this only happening with the Netflix app or across all apps? What type of Chromecast device do you have? If you have a Chromecast with Google TV (4K or HD), please clear the cache and data of the Netflix app then reinstall it. Rebooting your Chromecast might also help.

Best,

Jennifer

[Markjosephp]

Hello folks,

Thanks for the help, Jennifer.

@HaeL18, I'm checking back in — how's it going? Still need our help? Let us know so we can assist you right away.

Regards,
Mark

[Muddi]

Hi HaeL18,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[HaeL18]

Thanks for the response but still it doesn't resolve the problem...also same problem with YouTube app.

[Muddi]

Hi HaeL18,

Thanks for coming back to us. Could you tell us what type of Chromecast device you have? Let go ahead and factory reset your device to clear all the settings. Please visit this link to check which device you have and how to reset it.

Keep us posted.

Cheers,

Muddi

[Muddi]

Hey HaeL18,

I just wanted to check if you still need help with your device? Feel free to update the thread, and we're glad to further assist you.

Cheers,

Muddi

[HaeL18]

Thanks for the help. I factory reset the device and so far the problem doesn't comeback 😊

[Muddi]

Hi HaeL18,

Sweet! Happy to hear that factory resetting the device resolved the issue and thanks for keeping me in the loop. Let me know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.
 

Cheers,

Muddi

[HaeL18]

Also, I tried rebooting the chromecast, the talkback will be gone but the next day the problem returns..