Ui glitch unable to scroll down

[Thakarvind]

I am unable to scroll down past two rows, there's audio cue that i am down but visually it just shows till second row. Have tried disabling and enabling Apps Mode. Kindly help as it's very frustrating not being able to navigate on a new tv.

Tried everything but problem still exist. Either give me the update or resolve this issue immediately 🙏also lag issues 😔 . Please improve ui please respond to this post 

https://photos.app.goo.gl/JTsMMCwmwRRiLQ6A6 

[Derickf]

Hi @Thakarvind,

Thank you for posting in the community. I’m sorry to hear you are having trouble with your Chromecast device because you cannot scroll past the second row in the interface, despite hearing the navigation audio. I understand how frustrating it could be when your devices aren't working the way they should. I appreciate you confirming the troubleshooting steps you have taken. I'm happy to assist.

To gather the necessary information, please answer the following questions:

1. Did the Chromecast work normally before switching to the new TV?
2. What model of Chromecast do you have? The following article might be helpful: Chromecast and Google TV Streamer specifications.
3. Is the scrolling issue limited to the home screen, or does it occur in all menus (e.g., Settings, App Library)?
4. Could you confirm the current firmware version of the Chromecast?
5. What is the make and model of the TV?

I'll be waiting for your reply.

Best regards,

Derick.

[Thakarvind · Accepted solution]

Thank you for responding actually I am dealing with the issue related to while I am in the app only mode in my google tv where I am unable to scroll down. There is an option called app only mode in the tv especially in Google tv's for lag less and smooth and lag less experience. The issue relies on where I am unable to see the downside apps , my remote cursor is going down but apps struck at one position there is a bug in it please resolve this issue as soon as possible

Also experiencing lot of lag issues the only reason I enable app only mode in my tv is will be lag less but i am experiencing lag as same as normal mode in the google tv .

Just check this photo for clarity 

.https://photos.app.goo.gl/nw1pBM9g3WMCH2r18