Up button on Remote control not working correctly

[Adelc]

Hi, 

The up button on my remote control is not working correctly, sometimes I need to press 2 or 3 times to get a reaction or pressing very hard. 

I deed a factory reset, unpaired, remote firmware update nothing helps

To be noted only the up button (on the wheel) 

[Byteguy · Accepted solution]

Unfortunately, that sounds like a hardware problem.  It's not something you can fix with a reset or repair yourself.

If your device is still under warranty, you can ask for a replacement.

https://support.google.com/store/answer/6160400

If it is not, you can order a replacement from https://store.google.com or, if you have a compatible device, use the Virtual Remote in your phone:

https://support.google.com/chromecast/answer/11221499