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chromcast can’t use the Google tv app for input

jiji8080
Community Member

‎10-07-2024 03:42 AM

  • after  updating the system ，chromcast can’t use the Google tv app for input
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tajennifer
Community Specialist
Community Specialist

‎10-10-2024 08:45 AM - edited ‎10-16-2024 10:44 AM

Hi jiji8080,
 

Thanks for posting. I’m sorry to hear about the situation that you are experiencing with the Google TV app for input. Don’t worry, help is here. I just need to ask for some information to better assist you:

 

  1. What do you see on the TV screen?
  2. Has the Chromecast device ever worked with their TV?
  3. Did you try with another HDMI port?
  4. Is there any LED light on the Chromecast device?
  5. Is the TV tuned to the same HDMI input where the Chromecast is plugged in?

 

Once I have this information, I can provide the best solution for you.

 

Please keep me posted.

 

Regards,

 

Jenny

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