chromecast 4k setup

[mooshaus]

I'm on my 3rd chromecast and I can't set it up. I do fine until I have to logon to chromecast and it doesn't accept my google credentials

[JenniferV]

Hi mooshaus,

Thanks for reaching out. Let's sort this out.

Quick questions: are you getting any messages when signing in to your Google Account? Are you using the Google Home app or Voice Remote to set up your Chromecast with Google TV (4K)? If you're using the Google Home app, please try the steps below:

• Uninstall and reinstall the Google Home app.
• Make sure your phone's OS is updated.
• Reset your Google Account password.
• Reboot your mobile phone.
• Use a different mobile device.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — did those steps help?

Regards,

Jennifer

[JenniferV]

Hello mooshaus,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer