chromecast remote not working and wont reset

[breningham]

Hi, Im trying to pair a Chromecast with google Tv Remote to but i am unable to reset the remote and enter pairing. 

(taken from another chromecast that isn't used much, as original remote broke ) 

i have followed the instructions here: https://support.google.com/chromecast/answer/10070837?hl=en 

and also https://support.google.com/chromecast/answer/12934376?hl=en 

when batteries are inserted after 5 mins, the light turns on for about a second and then turns off. 

if i hold the home button, the light turns on for about 7 seconds and then turns off. 

this is with fresh batteries

[Alex_S]

Hi breningham,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Regards,
Alex

[Alex_S]

Hi there,
 

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Best,
Alex

[Alex_S]

Hi there,

We got your form—thanks for filling it out. Our team has already sent you an email. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Cheers,
Alex