chromecast with google tv cannot access recommended content on tv and android phone

[bertvdb]

Hi, 

For a few days now i can no longer acces any of the recommended content on the google tv app on my phone. When clicking on a suggestion i get a loading error screen on the phone. Furthermore, on the chromecast, my library won't show content anymore, nor can i acces my watchlist. Seems like there are no longer recommendations from my streaming services, only from youtube. When i'm searching for a movie or series on the home-screen, for example 'breaking bad' which is on netflix it shows a loading error screen. 

I did a factory reset of my chromecast. But that did not solve the problem. 

I can stream from within the streaming-apps itself, but the homescreen on the chromecast and my google tv app on my phone is bugged, as you can see. 

Is there a solution for this problem? 

B.

[Juni]

Hi bertvdb,

Thanks for reaching out, and sorry for the delay. What Chromecast device are we working on? What phone are you using (Android or iOS)? Is the Google TV app updated? Could you send us a screenshot of it so we can take a better look?

I look forward to your response.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[bertvdb]

Hi, 

The issue is resolved. It just worked again after a few weeks. Thx for the reply.

[Princesss]

Hi bertvdb,

Awesome! Glad to know that everything is all sorted out.

Since this has been resolved, we'll consider this complete and will lock the thread now. Feel free to start a new one if you need assistance with your Chromecast devices and the Community would gladly lend a hand.

Best,

Princess