google chrome cast boots up and shut off

[Strike]

i'v had my chrome cast for about 1 year now and just recently when I turn on the cast it boots and says chrome cast, then chrome cast again, then google G and cut off it never completes the cycle. If I can save it before I buy another then ok but if not then I'll take it apart to see why it's malfunctioning, I think I can upgrade anyway.       thank you

[JenniferV]

Hello Strike,

Thanks for reaching out. Let's check this further.

Quick questions: what type of Chromecast device do you have? What's the LED status on your Chromecast? Please unplug your Chromecast and plug it back in on a different HDMI port on your TV. Rebooting your Chromecast and Wi-Fi router might also help.

If the issue persists, perform a factory reset. Here's a guide: How to factory reset your Chromecast.

Regards,

Jennifer

[Muddi]

Hey Strike,

How's it going with your Chromecast device? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

[JenniferV]

Hi Strike,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks for lending a hand here, Muddi!

Best,

Jennifer