i need help

[jazz1479]

my chromcast will not work and my phone and tv are connected to the same wifi 

[JenniferV]

Hi jazz1479,

Thanks for reaching out. Let's sort this out.

A few questions: what type of Chromecast device do you have? What's the LED status on your Chromecast? Are you casting video content from your phone to the Chromecast that is plugged into your TV?

I'll look forward to your response.

Best,

Jennifer

[JenniferV]

Hello there,

How's it going? Did you manage to get your device working?

Thanks,

Jennifer

[JenniferV]

Hey jazz1479,

I haven't heard from you in a while so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Regards,

Jennifer