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someone as remote access and using chromecast to aacess to my ices m ohones all my laptop everyth

megzdoll
Community Member

someone has remote access and using chromecast to access my phone and laptop and installed a bunch of apps rooted so they are now system spy apps and camera you name it and I can't get rid of them they got access to all my emails social accounts passwords everything and when

  I change it they change it 1 minute later.

4 REPLIES 4

Cathal_S
Bronze
Bronze

Hi @megzdoll 

Please follow the instructions linked below from the Google help center.

Secure a hacked or compromised Google account.

https://support.google.com/accounts/answer/6294825 

 

Regards,
Cathal

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

I appreciate your help here, Cathal_S.

 

megzdoll, hope that helps. Feel free to let us know if you still have other questions and concerns.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello megzdoll,

 

It's me again. I wanted to check if you still need help. Don't hesitate to reach back if you do.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer