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Google Home Premium Advanced Subscription is not keeping event or video history.

Surferboy1962
Community Member

Recently have not been able to view video or event history after my auto renewal. No phone number for customer service to resolve this problem !!!

1 REPLY 1

MplsCustomer
Bronze
Bronze

@Surferboy1962 

I'm just another Google Nest customer, but to contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country