This is a known issue and Google is more or less attempting to bury it.
Indeed, a moderator just locked a thread with over 1400 responses that
started in October of last year regarding the boot loop followed by the
grey "G" screen due to "inactivity"...
Inactivity? My dude, people post in the main thread every single day
saying they're having this issue, but there are also people responding
directly to your thread who've yet to be helped (which is to say: don't
be dense).If whatever Google-y powers ...
Finally received my replacement Nest Hub, but it did take a fair bit of
pestering to get Google to follow through on it. For reference, I
originally reached out about the issue via chat, was walked through the
factory reset steps and unplugging ritua...
Well, I went ahead and passed along this thread to a few tech media
outlets like The Verge/Vox since Google doesn't feel obliged to deal
with a nearly 6 month-old problem in any substantive way and seems to be
giving people who reach out the good ol'...
Very good to know -- I also received the song and dance about 2-3
business days for a response on the authorized replacement request and
got nothing after a whole week had elapsed, so I reached out again and
heard basically the same as you described ...