I tried reaching out via this forum to Google in multiple ways. Finally,
I was able to connect using this link... this formI was able to chat
directly with a customer service person (Lien), who was helpful after
following this link. Including wait ti...
From what I can tell - Google's software update has bricked lots of
their Home Hubs. Why some and not others are curious for sure. I have
three that I bought at exactly the same time, two of the three are fine,
one is bricked.
From what I can tell, the only solutions are:#1. Go through a million
hoops with Google and have them send you a new Home Hub.#2. Go buy a new
one, or#3. Trash their ecosystem and move on to another. It appears
Google believes the second option will ...
I bought a new Home Hub too, it was $65. At this stage in my life, I am
beyond begging and pleading for anyone to do the right thing. They
should do it willingly. I still believe Google should do better, I just
no longer expect it. That will go into ...
You may be one of the lucky ones, then again - perhaps not. I filled out
the form, nothing. Others have gone thru the paces and then sent
pictures, have been promised replacements - and still months later,
nothing. Seems like the luck of the draw to ...