This seems like something you should fix on the backend, rather than
pushing the responsibility to every user. If this is the fix for the
problem, rather than a cryptic error message, you should deliver these
instructions.
The answer to "why don't you tell me what is included in the update" is
not an answer you're going to like, but it's nevertheless true: Some
people find information about updates to be intimidating and
confusing.Unfortunately, a majority of customers...
Was your response intentionally insulting to the customer or was that an
accident, Jake?The person you're responding to obviously didn't find
your previous response helpful and they stated that outright.Asking them
if they're "good to go" and asking ...
