Google Nest Community

Try using a different USB port if you have multiple ones .. or try changing the cable .. I had similar issues with other devices in the past and it was a combination of the cable and the usb port on the laptop that caused the device to not be recogni...

Support should be available on all days and should be able to assist.

Thank you @NevadaDad for the detailed instructions and @enriqxxx for the contents of the file!!I was able to reset my NEST and set it up again.