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RicaRicaF
Community Member
since
03-16-2022
04-01-2022
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About RicaRicaF
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Re: Hub stuck on grey ‘g’ screen, factory reset not helped
03-21-2022
No you will have to raise a case of your own to address your unit
Re: Hub stuck on grey ‘g’ screen, factory reset not helped
03-20-2022
Ours was too and I let support know that. They ended up requiring photos of the serial number etc to verify the origin of the unit.
Re: Hub stuck on grey ‘g’ screen, factory reset not helped
03-20-2022
I ended up contacting Google’s service team via chat. We troubleshot the issue and it couldn’t be fixed so they’re going to send a new unit and I will return the old one.
Re: Hub stuck on grey ‘g’ screen, factory reset not helped
03-16-2022
We’re having the same issue. Tried to factory reset multiple times with no solution.
