Google Nest Community

I ended up having to contact Google’s customer service and getting a replacement Nest Protect. Can’t say its “new” as Google said it could replace my brand new, defective Nest with a refurbished one at its sole option. None of the troubleshooting wor...

The factory reset did not solve the problem. Please provide any other advice you might have. This seems like a problem a lot of people are having.

Thanks, Garrett. I’ve conducted the reset as you suggest several times. (I actually did all that before posting my question as that was the troubleshooting advice.) The problem persists. Do you have any other suggestions that might fix the problem? I...

I am having the same issue as the people above. Nest protect suddenly says in the app that it couldn’t verify the voice, and it’s glowing yellow.