Google Nest Community

AT last a reply from Hive, the 3rd line team have advised "the issue is linked to Nano 1 hub caching. Your thermostat is dropping offline regularly and nano 1 hubs don't report device changes to Google Home."The solution is to replace the hub at my c...

The latest update,Hive have asked if I had tried to unlink & relink, the answer is yes.Hive Please do it again & record it so we can seeI don't hold much hope.

I have messaged them.Judging by previous experience we wont get very far. I have had it with Hive, my hub is faulty & has to be rebooted every day due to a software bug, the fix is for my to buy a new one at a cost of £60Would be nice if the nice peo...

Thank you for the reply. I have disconnected and unlinked the thermostat and linked it back, still the same.

Same issue, Hive app all okay, but Google Home shows the thermostat as being 'offline'.