Google Nest Community

typeusername · 03-02-2022

@AnaMHi Ana. You helped me with a replacement heatlink last year and our second one has just failed. I've done all the troubleshooting tests with no response and sent you an email to ask for a replacement. I'd appreciate your help again. Thanks and a...

typeusername · 03-01-2022

@AnaM Hi Ana. You helped me with a replacement heatlink last year and our second one has just failed. I've done all the troubleshooting tests with no response and sent you an email to ask for a replacement. I'd appreciate your help again. Thanks and ...

typeusername · 03-03-2022

Hi Cristian,Thanks for the offer of help. We have two thermostats that were installed at the same time at the end of 2019. The first one died in October 2021 and this the second heatlink in our system to die. You can refer to case number 2-##########...

typeusername · 03-03-2022

Also suffering the same problem and support seems unresponsive. Please help. House is getting cold.

typeusername · 03-02-2022

Hi ChristianC. We have a second heatlink on a separate system in the same house. It was installed at the same time as the one that was replaced in October (above) but has now failed in the same way. Can you organise for that to be replaced too please...

typeusername · 11-08-2021

I got a replacement which is being fitted in a couplenof weeks. Thanks.

typeusername · 09-30-2021

I'm speaking to customer services now. It's looking like a replacement for me. They're being very helpful. Get it done now before it gets really cold!

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