Google Nest Community

Deriter · 03-10-2026

The automatic payment for my Google Home Premium was not paid last month. When I logon and try to manage my subscription, I get the message: "The Google Home Premium subscription for this home is managed by a different user. Please contact this user ...

Deriter · 03-14-2026

@ByronP or JillG... This is the response I received:"Thanks for reaching out to the Google Nest Customer Care Team. I hope this email finds you well!I would like to inform you that with the provided email address my senior team has reviewed and is un...

Deriter · 03-13-2026

I did not see any "specialized billing team" contact, but I did contact support again. After a lengthy chat, I was told it could not be escalated to senior technical support and I would have to wait 24 to 48 hours while they consulted technical suppo...

Deriter · 03-10-2026

Case #3-3373000040352. I logged on my wife's account, but it shows no subscriptions. In case it wasn't clear in case history, when I try to manage my subscription, it shows that the subscription exists, but is managed by another user.

Deriter · 05-05-2022

My experience is the same. Regardless of zones and settings in zones, the video history records everything it senses. There is no "sensitivity" setting for the camera. That, as I understand it from Nest documentation, is controlled by Nest algorithms...

Deriter · 05-05-2022

I have the same problem. Wish someone would come up with a solution. I'd like to get realistic notifications about events at night, but not every time a bug flies past the camera.

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Google Home Premium subscription managed by a different user

Re: Google Home Premium subscription managed by a different user

Re: Google Home Premium subscription managed by a different user

Re: Google Home Premium subscription managed by a different user

Re: Motion sensitivity?

Re: Motion sensitivity?