Google Nest Community

John_1_d · 10-04-2021

Hi Google,I have had failure of my Heatlink unit last night. Left with no heating, luckily not in middle of winter. Please can you advise on how to get replacement under warranty. Was bought May 2020 and been working perfectly until now. Verified not...

John_1_d · 10-06-2021

Also, I ended up connecting my old thermostat back on temporarily in order to ensure we had heating. You might need a heating engineer to do that for you safely, but for me it was only 4 wires (I did the original install and luckily still had picture...

John_1_d · 10-06-2021

Hi JessieI finally got through to Google Nest support via the link below (took about 40mins), and they are now sending me a replacement unit under warranty;Contact Us - Google Nest HelpGood luck.

John_1_d · 10-06-2021

@Victor111 - I've had no responses to three separate posts to this community, however I've managed to get through to Google Nest support via this link, and they are now sending me a replacement unit;Contact Us - Google Nest HelpGood luck.

John_1_d · 10-03-2021

Hi Google,I also have also had failure of my Heatlink unit last night. Left with no heating, luckily not in middle of winter. Please can you advise on how to get replacement under warranty. Was bought May 2020 and been working perfectly until now. Ve...

John_1_d · 10-03-2021

Hi Google,I also have had failure of my Heatlink unit last night. Left with no heating, luckily not in middle of winter. Please can you advise on how to get replacement under warranty. Was bought May 2020 and been working perfectly until now. Verifie...

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