Google Nest Community

I saw this done on YouTube. I tried doing this with reset but not factory reset. Not wanting to start all over but will see

I am trying to set up google Wi-Fi I bought for Christmas before pandemic. App is saying my mesh is good. All points have white lights but my 2 points say offline in the app

I am having the same thing. All points have white lights app says they are connected and all is good but the 2 points say offline in the app