The product obviously IS code. But the new product will be something
like “Google Nest 2!” or whatever. Meanwhile the changes they’ve been
making to the existing code to integrate with the new product broke the
usage feature. But once the new product...
It seems that they’re working on a new product that will solve this
problem. This is what tech companies do with old apps/products that they
intend to make obsolete soon. They let bugs fester and have their
customer service team pretend like they’re ...