Google Nest Community

I received a replacement today. Like the other one, it worked initially but hours later it no longer communicates with the nest app. The batteries will likely show as low very soon as well. I am running out of options.

Brad why does Google support close these threads before a resolution is achieved?

They asked I called back end of week to see if there is any tracking info available.

I am waiting a response from support on tracking info for the replacement. I don’t feel this should be closed until the issue is resolved.

Yes. They approved A replacement 2 weeks ago I am just waiting.