Google Nest Community

blueklister · 08-29-2022

Bought a new house, the wired doorbell says it's connected to another account (the previous owner.) Google's solution (which isn't a solution) is to ask the previous owner to release the doorbell. They haven't. Resetting the device does not solve thi...

blueklister · 09-14-2022

I was able to chat with someone at Nest and they cleared the previous owner off the account, allowing me to add the doorbell to my account. This should be a standard procedure, as other manufacturers of smart devices commonly perform, instead of this...

blueklister · 09-02-2022

I'm still waiting to see if Google Nest support can come up with an idea how to solve this. This is a Google problem, not a previous owner problem. The doorbell is real property, not personal property, so I legally own it. I can't use it because Goog...

blueklister · 08-31-2022

It was a Honeywell. Not a big fan of Honeywell, but at long last they seem to be getting their act together, unlike Nest, which seems to have lost its way since Google bought them.

blueklister · 08-31-2022

Unacceptable. I ran into the same, exact problem with the smart thermostat. I got on the phone with them, they initiated a video link and were able to read the code on the thermostat, so they knew I had possession of it. Again, these items are REAL p...

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Bought new house, wired doorbell still connected to previous owner's account

Re: Bought new house, wired doorbell still connected to previous owner's account

Re: Bought new house, wired doorbell still connected to previous owner's account

Re: Bought new house, wired doorbell still connected to previous owner's account

Re: Bought new house, wired doorbell still connected to previous owner's account