Google Nest Community

Morfyn78 · 06-27-2023

Thank you Google for reminding me again to not purchase your products in the future as your replacement thermostat failed in less than 6 months. And they still want to put a hold on your funds or buy a replacement thermostat while the defective one i...

Morfyn78 · 10-03-2022

After 5 months of using the thermostat (Gen2 learning) it stopped connecting and could not find any of my networks. After 1.5 painful hours on the phone with their "tech support" they determined it was a hardware failure and it needs to be replaced u...

Morfyn78 · 06-30-2023

Yes I know what the problem is. My problem is your warranty policy. I just can't understand why it has to be so difficult. Putting a $200 hold on my money for you to send me a replacement (FOR THE SECOND TIME) device is just unacceptable. Your "stand...

Morfyn78 · 06-28-2023

3-0189000034680

Morfyn78 · 10-13-2022

Yes I did. I spent a total of 2.5 painful hrs on 2 separate phone calls with someone reading from a script that I could barely understand or hear because of the 500 other people in the call center. I have already purchased a new (not a nest) thermost...

Morfyn78 · 10-12-2022

You're responses were not helpful and did not address a single issue that was posted.

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Second thermostat to fail in a year

Absurd warranty policy

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