Google Nest Community

Got the replacement unit. It came in faulty. Wouldn't turn on. Spent 30 min with support. Now I have to send my old device back. Wait until Google gets it. Then call them back and ask for another replacement. Meanwhile, I have to buy a regular thermo...

Called. Talked to support. Getting a replacement unit. Good luck. 

Called Nest support. Spent 15 minutes with Mark. Google is sending a replacement unit. Thank you.

I am having the same issue. Today the thermostat stopped connecting. And have tried all of the above things to resolve it. So what do we do now?