I hold down the button until it gives the version number. It gives a
warning that it will reset in 10 seconds, counts down and says it is
reset. But then, when I try to connect it to the app, I get the error
stating that I need to reset the device. I...
I have a protect that I’ve factory reset multiple times. It does not
reset, so I cannot connect it with my other devices. I too just recently
bought this home.