Google Nest Community

Click the “Settings” icon in the middle of the Google Home app, then click on “Home Information”, then add in your address.

Ok I added my address in my profile, removed two previous nest protects, factory reset the thermostat for a second time, then re added it and it worked. Thanks for keeping me positive to keep trying!

I did one factory reset already. Where do you put in your address in the app?

Same here. Driving me crazy. Must be a authentication issue or something that needs to be done to the Google account on the back end.