The help article ideas are all options that we've tried. None of them
have fixed the issue. I'm wondering if I just need to get a different
thermostat.
Yes, I'm always having this issue as well. It's very frustrating and
makes the whole concept of the app useless. Not to mention all the steps
i have to go through resetting it, to get it to connect for a few
minutes, just to update any programming.